Consultation Services

Accreditation and Re-accreditation
for General Practices

Accreditation or re-accreditation can be a very stressful experience for all involved, however it is an excellent process to gauge how your practice is operating.

We, here at Medical Directions live and breathe accreditation. We love it!

Let us take the pressure off you so you can focus on running your practice.

We can help eliminate the stress by managing all your accreditation needs and make accreditation an enjoyable and rewarding experience. We involve you every step of the way and update you on our progress.


  • Enhances team building
  • Implements positive change
  • Identifies areas for improvement
  • Identifies areas where you are excelling
  • Puts the correct systems in place
  • Gets your whole practice team working on the same page
  • Assists with business planning by setting achievable goals
  • Adheres to best practice
  • Reduces the risk of litigation
  • Prepares your practice for unexpected events from natural disasters to server/computer problems


  • Practice manager training
  • Reception staff training
  • Treatment room processes
  • Training and orientation for new GPs in your practice
    Note: this training and orientation are based on non-clinical information which is a must for all new general practitioners


  • How to set-up a Private Practice
  • How to write a Business Plan
  • How to write an Emergency Response Plan
  • How to create Key Performance Indicators for your practice
  • What’s new in the 5th Standards

Practice Management:

  • Set up of a new medical practice
  • Business and administration management
  • Review practice systems and procedures
  • Develop practice policy and procedure manuals
  • Mentoring for practice managers
  • Mentoring for practice owners
  • Key Performance Indicators for your practice
  • Practice revenue
  • Prepaid block-time support

Support for GPs and Staff:

  • Medicare Incentives & Allowances (PIP, WIP & SIP)
  • Medicare Programs & Services
  • Medicare Fees – Updated Medicare Benefit Schedule
  • MBS item numbers for conducting health assessments, care planning and Chronic Disease Management
  • Monthly newsletters – sign up here

Help Desk:

Medical Directions offers real time help desk support. With your approval and using TeamViewer we can assist in setting up templates in your clinical software.

We also offer support via email, telephone and Skype

Our practice in Maroochydore was in dire straits three years ago – we were about due for accreditation and discovered we were not up to scratch! I heard about the knowNOW! program and reached out for HELP!!! No words can explain the gratitude we owe to this one-stop program! We entered every single thing for our practice and accreditation and still do to this day! We are due again but totally confident we will pass with flying colours – thanks to knowNOW! and the amazing people at Medical Directions who help every step of the way – Lindy M