Care Outside Normal Opening Hours

As per Criterion GP1.3 – Care outside of normal opening hours, practices need to let their patients know their normal opening hours and arrangements for care outside the normal opening hours. To do this, practices could have:
  • A current out-of-hours phone message.
  • A sign on the outside of the practice with the normal opening hours and the arrangements for afterhours care.
To comply with this Criterion, you must:
  • Educate the practice team members so they can explain how patients can access afterhours care
  • Include details of after-hours care the patient has received in the patient’s health record
Reference: Criterion GP1.3 – Care outside of normal opening hours